Servi App Limited – Privacy Notice

Servi App Limited ("we", "our", "us", or "Servi") is committed to safeguarding the privacy and security of the personal data of all individuals interacting with our website and mobile applications (collectively referred to as the “Sites”). This privacy notice outlines our practices regarding the collection, use, and protection of your personal data, as well as your rights concerning that data. As the “data controller,” we are responsible for ensuring compliance with relevant data protection regulations. This privacy notice is presented in a layered format for your convenience and clarity.

1. Contact Information

If you have any questions or concerns regarding this privacy policy or the manner in which we process your data, please contact us using the following details:
Email: info@serviapp.co.uk
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Company Registration Number: 16111299 (Registered in England and Wales)

2. Methods of Data Collection

We collect personal data when you engage with our services, such as making bookings or creating an account. This information is essential for delivering our services and enhancing the user experience.

• Browsing and interacting with our Sites.
• Registering an account and making bookings.
• Updating your account or interacting with the mobile application.
• Providing feedback on our services.
• Engaging with third-party advertising and analytics platforms.

3. Types of Data Collected

The personal data we collect includes, but is not limited to:

• Technical Data: IP address, geographical location, browser type, operating system, and navigation patterns.
• Registration Information: Name, email address, contact details, and home address.
• Subscription Information: Newsletter or email notification details.
• Service Usage Information: Booking history and service interactions.
• Transaction Data: Payment details (excluding full card information).
• Communications Data: Emails, phone calls, and chat interactions.
• Marketing Preferences: Promotional communication preferences.

4. Use of Data

We process your personal data based on legal grounds such as contractual necessity, legal obligation, and legitimate interest. This includes:

• Providing services and processing payments.
• Administering and personalizing our Sites.
• Sending transactional communications and service updates.
• Preventing fraud and ensuring security.

5. Disclosure of Personal Data

We may share your personal data with:

• Affiliates within our company group.
• Service providers such as payment processors.
• Legal and regulatory authorities as required by law.

6. International Data Transfers

Your data may be transferred outside the UK under legally adequate data protection mechanisms, such as Privacy Shield agreements.

7. Data Security

We implement robust security measures to protect your data, but internet transmissions may not always be secure. You are responsible for keeping your credentials safe.

8. Data Retention

We retain personal data as long as necessary for legal, operational, or research purposes. Users may request data deletion under applicable laws.

9. Cookies

Our Sites use cookies to enhance user experience. Users may disable cookies through browser settings, though this may impact functionality.

10. Your Rights

Under data protection laws, you have rights including:

• Right to access your data.
• Right to correct inaccurate information.
• Right to request deletion of your personal data.
• Right to restrict processing in certain circumstances.
• Right to data portability in a machine-readable format.
• Right to object to certain types of processing.

Contact us to exercise these rights.

11. Amendments to This Notice

This privacy notice may be updated periodically. Any changes will be communicated via our Sites or direct notifications.

Contact Information

Servi App Limited can be reached at:
Email: info@serviapp.co.uk
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom