Servi App Limited - Terms and Conditions for Use
These Terms and Conditions (“Terms”) govern your use of the Servi App Limited Mobile Phone Application (the “App”), and by accessing or using the App and/or placing a Booking for Services, you agree to comply with and be bound by the provisions outlined below. If you do not accept these Terms, you must refrain from using the App. Should you have any queries regarding these Terms, please contact our support team at info@serviapp.co.uk prior to making a Booking.
1. Definitions
“Booking” refers to the scheduling of Services via the App.
“Services” encompass cleaning and other home-related services.
“Service Providers” refer to independent contractors or companies offering home services via the App.
“We/us” denotes Servi App Limited, a company incorporated under the laws of the United Kingdom with registered office at 128 City Road, London, EC1V 2NX, registration number 16111299.
“App” refers to the mobile application available on the Apple Store and Google Store, under the name “SERVI,” or any successor URLs and mobile applications.
“You” refers to the user of the App.
2. Access and Use of the App
2.1 Access Rights
We grant you access to use the App subject to these Terms. You are required to comply with the Terms when making a Booking.
2.2 Registration Obligations
By registering as a user, you affirm that:
- All information provided during registration and/or when making a Booking is true, accurate, complete, and up-to-date.
- You will notify us promptly of any changes to your personal information by contacting us at info@serviapp.co.uk.
- You agree not to impersonate any other individual or entity, nor to use a false name or an unauthorized name.
2.3 Modification of the App
We reserve the right to alter, suspend, or withdraw the App or any part thereof at our discretion, with or without notice, and shall not be held liable for such actions.
2.4 Lawful Use
You are permitted to use the Services and App solely for lawful purposes. You agree not to engage in any activity that breaches applicable laws, including uploading or transmitting unlawful materials via the App, or attempting to access any unauthorized systems or interfere with the App’s operation.
3. Servi Home Services Platform
Servi App Limited acts as a platform connecting users with self-employed home service providers. The Service Provider is responsible for delivering the Services, and any agreement made between you and the Service Provider does not include us.
4. Booking of Services
By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. Bookings are subject to our acceptance, and you will receive a confirmation email when a Booking is accepted.
5. Pricing and Payment
Prices for Services are provided on the App and are subject to change. By making a Booking, you authorize us to charge your payment card.
6. Cancellations
Cancellations made after 09:00 the day before the Booking or if the Service Provider cannot access the premises will incur the full cost of the Booking.
7. Insurance
We strongly recommend obtaining suitable home insurance to cover any potential damages or risks associated with the Services provided.
8. Third-Party Links
The App may contain links to third-party websites for your convenience. We do not control or endorse these websites, and you access them at your own risk.
9. Privacy
We process personal data in accordance with our Privacy Policy, and by using the App, you consent to such processing.
10. Liability
Our liability for any losses you incur due to a breach of these Terms is strictly limited to the amount you paid for Services in the past six months.
11. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters, terrorism, and strikes.
12. General Provisions
These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Amendments may be made to these Terms at our discretion.
Contact Information
Servi App Limited can be reached by email at info@serviapp.co.uk or by post at 128 City Road, London, EC1V 2NX.